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RESERVATION AND CANCELLATION POLICY

RESERVATION AND CANCELLATION POLICY

Or reservation only by fax or email sent and confirmed with a deposit equal amount of 25% of the total billing in the banking account of the complex.

The customer just arrived in the assembly shall pay the booking by cash or by card, debit or credit, and before delivery of the apartment key.

It is understood that if the reservation is not made by a single customer, but from a travel agency, the payment of the reservation must be made prior to arrival from the same agency by transfer to the bank of the complex account and this (agency) should supplied with a relative VOUCHER customer.

In any case remittance from another bank than the band (NATIONAL BANK) Shipping and transport costs from the individual client or the travel agency bank account always borne single sender.


ARRIVAL AND DEPARTURE

The check in is from 14:00 until 00:00 the arrival day and the check out is at 24:00 the day of departure.

The client, upon request, can remain in the apartment from 12:00 pm to 18:00 surcharge half of overnights, while after 18:00 pm The customer must pay the full amount of the daily fee.


CANCELLATION POLICY

Or cancellation in any case made by fax or email to the band.

If the client cancel the reservation 21 days before his arrival, not required to make any payment and is entitled to claim back the given advance.

If the customer cancels the reservation in the period from 21 to 14 days prior to arrival is required to pay half the fee for a day stay and if you cancel it in time from 14 to 7 days prior to arrival is required to pay 50 % of the total charge of the stay.

If you cancel it after seven days or not cancel or do not send a public document proving the serious medical reason requires the cancellation of the booking, or never come to the complex to check in, then the cancellation fee imposed is 100%, ie the full amount of the stay charge (Decision of the 1979 General Tourism Secretary).

EC OF STEERING

NOTES 

Or the apartment occupancy Apartment Overlooking Waterfall View not exceed two (2) people who sleep in a double bed or two separate single beds.

The apartment has a private terrace overlooking the waterfall and the main garden with fountain.

It has a private kitchen. The breakfast buffet is served daily at Aqua Vista restaurant.

The Superior compartment capacity of not more than four (4) persons, of which two people sleeping in a double bed or two separate single beds and the other two people sleeping in two separate built single beds in another room – kitchen.The apartment has two large private terraces one overlooking the street and the other overlooking a garden with flowers, fountain and lawns. It has a private kitchen. The breakfast buffet is served daily at Aqua Vista restaurant.

OR the Deluxe compartment capacity not exceeding three (3) persons, of which two people sleeping in a double bed or two separate single beds and the third person sleeps on a single large built bed in another room – kitchen.

The apartment has two large private terraces one overlooking the street and the other overlooking the garden with flowers.

It has a private kitchen. The breakfast buffet is served daily at Aqua Vista restaurant.

The Executive compartment capacity not exceeding three (3) persons, of which two people sleeping in a double bed or two separate single beds and the third person sleeps on a single large built bed in another room – kitchen.

The apartment has two large private terraces one overlooking the street and the other overlooking a garden with flowers, fountain and lawns. It has a private kitchen. The breakfast buffet is served daily at Aqua Vista restaurant.

  • The resort Matas Apartments is not obliged to keep customer luggage after his departure (check out). 
  • The complex Matas Apartments No pets allowed. 
  • The complex Matas Apartments are non-smoking in all indoor spaces. 
  • The complex Matas Apartments forbidden to use iron for ironing clothes as well as washing them, since these services are offered and provided at the customer billing.

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